![]() Faster Processing TimesĪccelerate call processing times considerably by providing your customer service agents with all the information they need through a dispatch software solution. You can also add each customer as a sub-user to your vehicle tracking system, granting them access to real-time location information for their own deliveries. ![]() With automatic emails sent to customers on the completion of each delivery, your queue service will instantly improve: the volume of calls will be reduced because many customers will already have the information they require. This may sound like an obvious piece of advice and one you would already have implemented if it were possible but with a fully-featured fleet management app such as Detrack, you’ll finally be able to act on it. The relatively small initial investment in such a system will pay huge dividends over time. In order to implement the suggestions below, you will need a vehicle tracking app with certain features, such as those included in Detrack. So, read on if you want to keep your customers smiling! How To Manage Customer Service Queues More Effectively In 10 Simple Steps In this blog post, we will give you 10 ways how you can manage queues efficiently and effectively.
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